VoIP Call Center

VoIP Call Centers

Customer contact centers have emerged as a primary channel for information, technical assistance and customer services for users and clients. The VoIP based contact centers enable operators to enjoy long distance calls at significantly low rates. The VoIP contact center solutions opt for intelligent routing or data transmission. Calls are routed over the Internet using a packet switching technique.

To enhance the sales and market shares, VoIP based contact centers have refined their marketing strategies. Consider this fact: contact center solutions have widened their scope in telemarketing, e-mailing, instant messaging as well as online communication. With the application of IP solutions in these centers, users or clients of small and medium sized organizations are able to grow instantly without investing exorbitantly on equipment. As a matter of fact, these solutions provide numerous benefits to users and clients alike.

Declaration of Independence - SaaS Version

When in the course of human events, it becomes necessary for one people to dissolve the political bands which have connected them with another, and to assume among the powers of the Internet, the separate and equal station to which the laws of computing and of computing's God entitle them, a decent respect to the opinions of userkind that they should declare the causes which impel them to the transition.

Living the Dream - Salesforce, Google and SaaS

We at Appirio have lots of experience at big technology companies (SAP, webMethods, Borland) and classic enterprise software startups. We run Appirio differently from what we saw at these companies. We not only run our business using software...

Avoiding the Hidden Costs of Cloud Computing

George Lawton recently provided a post describing how "as with SOA, some development costs obscured by cloud computing." He extensively quotes iTKO’s John Michelsen and this is greatly appreciated. George writes that while cloud computing holds...

Google goes to the Amazon

Last month, a group of Googlers traveled to Brazil, to conduct our first-ever project in the Amazon. Organized by our Google Earth Outreach team, we went at the special invitation of Amazon Chief Almir Naramayoga Surui, who'd invited us down to...

Draw Perfect Shapes using Dabbleboard

Dabbleboard is an awesome online whiteboard tools that turns your random mouse scribbles into perfect shapes. For instance, if you like to add a rectangle or oval on to the dashboard, just draw an approximate sketch with the mouse and Dabbleboard...

Chav-gate

In a recent post on CRM and social networking, I suggested that the growth of forums, blogs, wiki’s etc. will mean companies have to pay greater attention to the customer experience, because never before have customers had as much scope to broadcast...

Comparing observed behavior to project management

Coming back from a vacation is never easy. I have been trying to finish this post for the last week and time was just in short supply. Anyhow, I have finally caught up and gotten back to normal. In the last post I decided to embark on an experiment...